gateshead council repairs gateshead council repairs

A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. New online repair reporting system launched - Gateshead Council Housing Repairs and Maintenance Service Gateshead - Government Online You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. stream %PDF-1.5 They should all be done. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. We have guidelines on how long different repairs should take. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. You have the chance to buy up to 10 additional holidays per year. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. However, our partners are continuing to deliver a series of . Metropolitan Borough of Gateshead - Wikipedia The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. : 50K - 53K. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. Any resident with My Housing Account can access this service. You can also include claims for loss of earnings and care costs if necessary. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. Wednesday 2nd November 2022. Failure to do so could give you grounds to make a council house disrepair claim against them. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Housing contact details - Gateshead Council We would not replace all items, only the ones that are required. Always ask to see this card before letting anyone into your home. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. United Kingdom. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. Gateshead Council Section Manager - Repairs Job in Gateshead, England Please continue to be patient, as we are experiencing a high volume of phone calls. Were delighted that you want to come and work with us. Request a FREE property inspection to find out how much your claim is worth. The panel decides which services they review based on various criteria. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Gateshead Council 4.0 . We encourage our people to think differently, do the right thing and be innovative. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. To access this support or speak to an advisor, contact Business Gateshead today. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. All rights reserved. Don't worry, we can still help! The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. Gateshead Council aims to complete the backlog by late March next year. If we miss an appointment and we didn't contact you, please contact us. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. If so we can help you claim compensation on a NO Win, NO Fee basis. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Connected Voice are collating information about support across Newcastle and Gateshead. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. You can also claim compensation for the damage that has been caused during repair work. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. Gateshead Council aims to complete the backlog by late March next year. Equipment services :: South Tyneside and Sunderland NHS - STSFT There are no emergency or urgent repairs outstanding at this point in time. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of To keep up to date, why not follow us. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Your Employees Portal - Gateshead Council These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. Time to have your say on the future of our leisure service. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Gateshead However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Council tenants can also be offered evening appointments for repairs from 4:30pm. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. Youth justice services: North East and Cumbria - GOV.UK "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". There's also additional service charges from 115.85 a week, this cost is eligible . If so, please keep reading as youre just what were looking for! You should report any damage to your local housing office. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. This covers things like outside painting, replacement windows and annual gas servicing. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. Repairs update You can now report your non-emergency repairs. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. Gateshead, England Jobs - 16,311 openings | Glassdoor We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. Gateshead council tenants wait almost a month on average for repairs Our housing offices are currently closed to the public. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Regent Street If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Gateshead Council Repairs & Voids Job in Gateshead, England | Glassdoor However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Employer Est. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. East Ham The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. My Housing Account - Gateshead Council Payslips. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support endobj Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. If your repair can't wait until the programme we will carry it out within the normal timescales. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Information, Advice, Services and Support - Gateshead Local Offer SEND To register with My Housing Account, select 'my account' at the top of the Council homepage. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. If this is not possible, we will replace with the items we hold in stock. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. Council residents in Gateshead waiting nearly a month for house repairs If you continue to miss appointments for repair work you may be charged. endobj Gateshead gardener's fury as garage roof plants itself in her flower For further information please contact the Involvement Team by: Civic Centre If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". % It is also possible to claim for any damage that may have been caused during repair works. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Read more about the Housing Capital Investment Programme. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. She added: "Someone has got to own it. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. Our business support events remain cancelled for now. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. Gateshead Council Housing Services | OurGateshead This includes both small leaks and emergency repairs. What are the costs and charges at Watergate Court. Work continues to address 3,000 Gateshead Council property repair backlog We will need to look at what has been damaged so please don't throw anything away. The team were very helpful and understanding of my dangerous situation. Do you want to work with us in helping to create spaces that are great to work and/or live in? Head of Repairs and Maintenance - Gateshead Council - LinkedIn Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Some of these jobs need to be inspected before the contractor can start the work. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. :L+Ftc[Sdu|^Y^. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. My flat was repaired in time for my childs birth and I received rent refunds and compensation. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. As a tenant you are not automatically covered for any of your home contents. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. 2 0 obj The site has been designed with residents and local groups to ensure it is easy to use. Reporting repairs Home. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. Business advice and support - Gateshead Council If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. As a council housing tenant, you are entitled to a good standard of living. People really are our greatest asset at Gateshead Council, and we value every employee. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. Gateshead Council. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. These include re-fixing toilet seats and repairing minor leaks. PDF REPORT TO CABINET TITLE OF REPORT: Council Housing - Gateshead Council Repairs - Gateshead Council If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. Gateshead Council Jobs in Durham DH1 - 2022 | Indeed.com One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete.