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Related Types of Business | Related Locations. You need your order reference number. Looking for help placing an order? Get TalkTalk today for fast and cheap fibre broadband. It was ten times as fast for half the price. Weve got your order request and will be in touch soon to complete your order. Its not just quicker to view bills and track orders, you can even test the speed of your broadband. Download our Service Level Agreement to find out more. Monday - Friday. If anything happens to your internet leased line, we offer 24/7 support to get your business back on track. With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. Our activities added 24bn to the UK economy. And if you do experience service stops, well provide money-back credit. Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. That means you dont need to share it with anyone else, so theres no risk of lags when youre on that all-important video call. This price does not include in-life modifications, upgrades, or moves on existing services. Search The Phone Book from BT to find contact details of businesses across the UK. Change your UK billing address. BT Business Care @btbusinesscare We're here to help with any questions about your BT Business products or services, 8am to 8pm Monday to Friday. Discover solutions that are built for your business, whatever you do. Weve broken down each way you can contact BT so you can choose the best option for you. Search The Phone Book from BT to find contact details of businesses across the UK. Contact | Phone line & services | BT Business Business help Phone line & services Contact Phone line & services Popular Commonly asked questions Setting up Get up and running Using Making the most of . Download it now and use your device to be totally on top of things: View, pay, and download your bills. Available 24/7Free from UK landlines. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Make sure you're always connected with mobile, broadband, phone systems and more. You can escalate your complaint to the Ombudsman provided you have met at least one of the following criteria: You escalate your BT complaint to the Ombudsman in the following ways: If youre a BT Business customer, there are different BT phone numbers for business customers. By phone 0800 800 152 Monday-Friday 08:00 - 18:00 Available 24/7 for lost or stolen mobiles Free from UK landlines. Raise a general billing enquiry. Get in touch Call us Live chat Arrange a call back Your details First name * Last name * Company name * Faults and Orders dashboard. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Get a BT ultrafast fibre broadband deal today and bundle your TV. The third step involves a second escalation of your BT complaint and is the final step that BT will take to resolve your complaint. BT live chat is a great way to quickly chat with a BT Business representative who can help you with your enquiry. The developer provided this information and may update it over time. Discover wholesale, strategic digital transformation, designed for your business and its wider goals. I understand that any big company has large numbers of employees. Suitable for smaller businesses who need more than what broadband can offer. In the table below, youll find each BT phone number, as well as the IVR options you need to press to reach the right department. This can be done in the following ways: When you initially make your BT complaint, the provider will do its best to find a solution right away. Well need your site address and postcode, and an overview of what youll be using your connection for. The BT Broadband forum is filled with useful information and questions asked by other customers. We have the UKs biggest network, delivering unrivalled coverage, capacity and resilience. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Dont miss our hassle-free ways to help yourself. So you get the same service, and it could save you time too. That means you get fast, reliable speeds. Choose your leased line plan Compare leased line pricing and find the best fit for your business. 0330-123-4567 from a mobile The BT Business live chat is available Monday to Friday from 8am to 6pm and you can access it by following these simple steps: If BT live chat is available for your enquiry, you will see a button marked Chat now. Help and support; Contact BT; Back. When you have team members working from different locations, a connection you can rely on is more important than ever. T&Cs apply. Subject to credit check, business registration and a 5-year minimum term. BTnet Express From 50Mbps Ideal for smaller businesses Help with BT Business services including broadband, phone lines, systems, mobile, hosting, email, and billing. We're sorry but you need to use a different order tracker for that reference. We only collect anonymous data. Suitable for larger businesses in a range of different circuit options, BTnet Ethernet access offers a fast connection for data-hungry businesses. This means no annoying lag or delays. Necessary to provide basic functions of the website such as page navigation. Dont miss our hassle-free ways to help yourself. Sounds good doesnt it? Well work with you to develop a tailored package that meets your needs, from super-fast 5G to hardware and devices to keep your whole team connected, no matter where theyre working from. Our SME solutions are for you. Safety starts with understanding how developers collect and share your data. Phone line not working properly? We know that the internet is key to your business, and downtime means lost revenue. This will connect you with a BT Broadband Specialist so you can have a text conversation with them. However, a well-designed system should route a customer to the right person. Got up to 250 employees? No problem Pay your bill now > My profile View and update your details > Help & Support Get help and support > Check service status > Help and support forums > My services Or ring us on : 0800 672 331 Register a complaint Contact Super-fast speeds of up to 10Gbps for both uploads and downloads - even during peak hours. Search The Phone Book from BT to find contact details of businesses across the UK. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. BT Business App Save time, manage your account, and check your services at your fingertips Try contacting support if you still can't 0 to 5 employees,250+ employees,6 to 249 employees. There are lots of quick and easy options to manage your . Thats why we offer market-leading 100% target service level availability, aiming to keep your leased line connection up and running at all times, with no outages. Try contacting support if you still can't track your order. BT Openreach will only ever deal with your provider, however, you can read our BT Openreach Guide to find out how to contact them as well as other useful information about BT Openreach. This is a great resource if youre trying to solve your problem as it's very likely someone else had the same problem and got a reply with the solution. All prices exclude 20% VAT. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. You can contact BT Broadband customer service via several channels, and it all comes down to the product you have with BT - Regular Broadband or BT Full Fibre. Get BT email help to manage your BT email account, learn about security, setting up, logging in and how to reset a password. We offer reliable connectivity, but sometimes faults do occur. About BT Our Executive Committee The Executive Committee provides input and recommendations to assist the chief executive with strategy development and operational management. Hosting video calls. Our SME solutions are for you. Price quoted only available on a 5-year term contract and applies to new circuits only. Fix Problems and faults Contact Chat, phone, or email Contact us about. Starts with two letters followed by six or seven alphanumeric. The fastest way to get through to the right person on the BT Business phone number is to simply say what you need help with. BT Business broadband, phone line, email or Cloud Voice services not working properly? The Phone Book ; The Phone Book Find a Business. Its quick, easy and available 24/7. That looks like a residential order number rather than a We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. Here's how we'll help put things right. Discover SME solutions BT Phone Number for Customer Service & Broadband, Where To Get the Best Moving Boxes in 2022, Power off your BT Broadband router and disconnect it from the power, Plug your router back in to the power outlet, Wait at least two minutes to allow the router to fully boot-up and connect, Youll get a follow up call within 30 minutes, On the next screen, choose the product you need help with, Online via BT Live Chat or the complaints form, Eight weeks has passed since you first made your BT complaint, BT have issued you with a deadlock letter, Post: Ombudsman Services: Communications, P.O. Its really that simple to contact BT Broadband by SMS. The BT phone number and IVR options are available in the table below. Mobile costs may vary. Report a fault online to put things right. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. Prices ex VAT. Mobile costs may vary. Get a 200Mbps leased line for 299/month (ex VAT) and keep it at that price for five years. We are processing your online How does BTnet work with cloud applications? Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. You can request your BT complaint to be escalated at any time, but it is often better to allow a little time for BT to look into your complaint before you escalate it. Phone lines Featureline & Embark Cloud Voice Express ISDN30/30e 08 & 09 If you're on your computer, you can download WhatsApp for Desktop. If you're not happy with how your complaint has been dealt with, our guide will tell you what to do. Monday - Saturday08:00 - 18:00Free from UK landlines. Tracking your BT Business order online MiCloud UC and CC order enquiries: 0800 345 7984 Monday-Friday 09:00-17:00 MiCloud and MiCloud Advance order enquiries: 0800 181 556 Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs As your business grows, the demands on your internet connection grow too. We're one of the world's leading communications services companies. This means finding the right BT phone number can be more difficult than you first thought. If you have an issue you can find out if is just you, or impacting others in your area. Small and medium businesses Got up to 250 employees? BT One Braham Braham Street, London England E1 8EE Get in touch via our contact form or ring us on: + 44 20 7356 5000 (general enquiries only) Show location on Google maps Billing enquiries Visit our Billing FAQ page. If it's simply a complaint that you wish to make, then these are the numbers you need: 0800-111-4567 from a landline. a fault or order with your fault or order references. If your broadband is struggling to cope with demand, then you need an internet connection that can keep up the pace. No matter what you need the BT phone number for, its important to know that BT has dozens of phone numbers. But its not mandatory, anyone can quickly begin a BT live chat conversation by following these steps: We should point out that not all products and services from BT have the option for live chat. Well offer the fastest fix with the first available visit youre in control to change it. Our dedicated internet lines are tailored to suit your business needs, with different packages according to your requirements. BTnet is an internet connection dedicated to your business, so you dont need to fight for bandwidth with anyone else. Online, report a fault with your broadband, phone, or BT email. Requesting a copy bill Check service status Compare leased line pricing and find the best fit for your business. If youve got a smartphone, youve likely got WhatsApp installed which means you can contact BT Business directly using its WhatsApp support number. By continuing to browse, you accept the use of cookies. Glasgow, Scotlandbtbusiness.custhelp.com/app/homeJoined February 2009 5,644Following 13.5KFollowers Tweets Tweets & replies Media Likes BT Business Care's Tweets BT Business Care @btbusinesscare 4h In the table below you can find all the BT phone numbers for business customers and the relevant IVR options to get through as quickly as possible. That means if the business next door is going through a busy spell, you might end up experiencing delays on your network. Popular shortcuts Order number Track a fault Report a fault later the dashboard view will be restored. If you need to write to us, please check the back of your bill for the right address to use. The quickest and easiest way to contact us By phone 0800 800 156 Monday - Saturday 08:00 - 18:00 Free from UK landlines. Compared with what we could pay and what we could get elsewhere, BTnet Leased Line was a no-brainer. Read more about our network latency here. Optimised for hybrid working, BTnet Leased Line ensures you have business-grade calls, every time. BTnet is an internet connection dedicated to your business, so you don't need to fight for bandwidth with anyone else. Free from UK landlines. Choosing a BT phone number or contact method is important to get a better customer service experience. Search The Phone Book from BT to find contact details of businesses across the UK. Has hybrid work affected my offices bandwidth needs. Lessons BT Business Teach Us If you want to track a home order, click the button below. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. This is a generic error message to tell your something is wrong, Starts with BOS followed by eight numbers, Starts with BT followed by six to nine characters, Starts with GBT followed by five to seven characters, Three letters, three numbers and then two letters, Starts with PX followed by letters and numbers. Representative Office. BT Headquarters For corporate enquiries only - call or write to us at our registered office: 020 7356 5000 BT Group plc 1 Braham Street London E1 8EE Registered in England and Wales No. You can find our standard Terms and Conditions at www.bt.com/terms. Unfortunately, BT's phone system is not well designed. Work faster, smarter, safer, and stay connected with your world. The Future is Now: Combat sophisticated cyber-threats with smart technology and continuous staff training. Its consistent, reliable connectivity for your business. WhatsApp us, The quickest and easiest way to contact us. Tavis House London WC1H 9NA | 020 7820 6770 . Dedicated leased line, just for your business, Guaranteed upload and download speeds of 50Mbps (100Mbps option also available), 100% target availability SLA so youre always connected, Guaranteed 5-hour fix time if something goes wrong, a month | 60 months | no connection fee | T&Cs apply, Maximum upload and download speeds of 1Gbps, Flexibility to change your speeds in line with business requirements, Additional resilience options to keep you connected. BT | Business | MyOffice You are here: MyOffice Rate this page Click links below to log in My email Read your new messages Go to inbox > My bill Forgot to pay your bill? View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Enjoy matching upload and download speeds of up to 100Mbps for a fixed monthly fee, with a 100% availability target so you'll always have that speed you need, when you need it. Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. You can also track a fault using a phone number or service ID like these: Starts with 07, followed by nine numbers and no gaps, Starts with CV followed by eight or nine numbers, Starts with FB followed by two letters and seven numbers, Starts with 062, followed by eight numbers and no gaps, We have detected additional accounts have been added since you last viewed your Achieve a smarter digital future with our technology and business solutions for public sector providers. By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. Create an account Are you an EE Mobile customer? Live chat, phone or email for business billing enquiries, No matter how hard we try, we don't always get things right first time. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. Weve teamed up with Google to offer free training and one-to-one mentoring, to help you connect with customers and take your business to the next level. How to Contact BT Openreach? We can only deal with BT Business accounts. Logging in to report a fault helps us identify you and your services, and increases your security, By reporting a fault online you can run some checks without answering additional security questions, When you report a fault online, we can share details that were required to hide if you dont log in, Reporting a fault online makes fixes faster, as you wont need to tell us anything we already know, View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. WhatsApp us, The quickest and easiest way to contact us. The available options are: To contact BT Broadband by phone, you will need to call the number in the table below and follow the IVR instructions to get put through to the right department. Wed also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. When you have a broadband connection, you share your bandwidth with others. Contact BT for help and support with your BT broadband, TV, home phone or mobile. To use BT live chat, it's recommended that you sign-in to your BT login so that your information is easier to access by the BT live chat representative. 08:00 - 18:00. Its quick, easy and available 24/7. Search The Phone Book from BT to find contact details of businesses across the UK. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Sorry, something went wrong. Enjoy a reliable, fast and consistent connection on your cloud applications including Microsoft, Apple, Google and Amazon when you use a BTnet Leased Line. More about managing faults How you do popular tasks Request a copy bill Request a copy bill Best way to get a copy of your bill is to download one with My Account, or on the BT Business app. Website. Offer ends 5 March 2023. Using Wi-Fi that doesnt drop. Report a fault online to put things right. We aim to fix any faults within five hours day, night, or weekends. The Phone/Broadband/Fault Reference Number you have entered is invalid, please try track your order here. BT business solutions Work faster, smarter, safer, and stay connected with your world. Connect your people and places with smart solutions tailored to your business. Maybe there's a problem with your order. Heres how well help put things right. You can also find the BT opening hours so you dont call when the lines are closed. Price subject to survey and location. When you run the tests online, well ask you simple questions, and let you know how well put things right. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. You'll find it on your bill. If youre still having an issue with your connection, you should get in touch with BT Customer Service to have them run some remote tests to get you back online. Mobile costs may vary. The first step to make a BT complaint is to contact the provider right away with details of why youre unhappy with the service youve received. All day, every day. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. More information and review your options. If your problem is more complex and requires an engineer visit, BT Broadband will contact you in less than 15-minutes to book a slot thats suitable for you.