Went to Ross to return one item, had my receipt. Banks have up to 45 days to investigate disputes, and in some cases, up to 90 days. No Ross associate should dismiss you the way you've claimed to be dismissed. An example of data being processed may be a unique identifier stored in a cookie. employees are super confused, not trained to deal with customers at any level, even a manager doesn't have an explanation for what ever that doesn't make sense! The very step you need to take is to visit the. 11. IM SO DISGUSTED with how they WAD your clothes when you buy them like their garbage anyhow when wading them and cramming into the bag when you purchase to they only think you're stealing and don't care a damn thing once they have gotten your money! I just wanted to exchange for a smaller size. She just kept interrupting me and would say it doesn't matter!!! She didn't care that there was ta long line of customers waiting to pay. Can you help me locate merchandise? It can be alarming to see a transaction on your bank account for an item or service you did not purchase - that's why it's important to review your finances often. Never EVER pay with card in Ross, take cash to get a cash back. But neways no cash refunded & back of receipt says Merchandise returned within 30 days eikl be refunded as same way it was purchased! He added that he would accept the ID of her son who was with her. The Ross in Foley Alabama will not take anything back if it has been opened, even if it's NOT used!! I paid debit and wanted to return an iteam back and i had my receipt but forgot my debit card why cant i get cash back its basically the same thing just on a card i would understand credit but that wasnt the case,Whats the reason? (these are the people who ruin it for the honest ones.) If the original card is not present and is not available by scanning the receipt, your refund is processed onto a Walmart shopping card or gift card. ARE YOU SERIOUS??? Your email address will not be published. If you do not have the tags, it may be hard for us the verify the item on the receipt. It was like I walked 2 miles just to give them $49. If I would have been told of this policy prior to starting the return, I would have kept the item and listed in on eBay, or eventually used it. Can I use my receipt as my store credit ? We look for manufacturer closeouts. Probably because they are seconds/not first runs at the factory/imperfect but the household goods seem to always fare well or at least they have for me. I returned some shoes on Monday, 2 days ago, and the refund was to go back on my Visa but I am not seeing this in my account. Where can I find information about resources available to Associates. I had my receipt also! I actually am a retail associate at Ross. I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. Initiating your returns Ross uses a refund verification system, and all the returns are subject to verification. Gave the cashier, Kimberly, who was also the front end supervisor,my receipt. Register will say "please wait" and prompt the customer for their card and pin. How Long Does a Credit Card Refund Take? - The Balance I shopped at Ross and picked up a couple items. How does the store know if something is washed, unless you tell them you washed it? I didn't have a receipt but was told I couldn't even get store credit without a receipt because they are name brand Is this true? Ross Return Policy - Returns After 30 Days You can even return the qualified items following 30 days of procurement on the off chance that you didn't get time in one whole month to return the item. I don't think this is legal especially when a customer has the receipt and it's returned within 30 days (under 24 hours in my case). Within 2 hours I tried to return the set I didn't like the fit with the receipt and they tell me I need ID. You can exchange any item within 30 days or after 30 days of the purchase to get your item exchanged. Once again, Ross' return policy doesn't clearly state whether tags are required for a full refund. I will say the cashier was nice and of course asked to speak to the manager and she was as well but explained that there was nothing she could do for me. They made a point to tell me this was a one time thing they would do for me and next time I need to hold onto my receipt. Once again once you open the fragrance or perfume it is considered altered. Customers come to return items that have been used & abused & expect to get their money back- knowing that when they bought the merchandise nothing was wrong with the product, now call corporate by all mean I'm just doing my job & following store policies. They asked me for identification, I asked why if I had the original receipt and it was purchased about 1hr or so ago. I did not purchase a floral pattern dress. I was never told I could not return an item that had been marked down. I tried to make a return at your Ross department store in Morgantown West Virginia on July 20, 2022 and the manager at the store told me I could not make the return without a gift receipt. I made a purchase on 4/18 at Ross with my debit card. She can't use anything with shoelaces because she forgot how it works, and she does not want to admit it that she has a problem. My grandmother bought Mother's Day gifts for all the mothers in the family. I have a piece of the packaging with the Ross price tag still in place, but can't find my original receipt. I am pretty sure this is illegal, you can't put your patrons to work when we are there to spend money! Ross also offers an extended return period to their customers during the Christmas holidays. Refunds, store credit or exchanges will not be given on any merchandise that is used, worn or altered. When I got my quote for what I was gonna get offered as a ft asst at a "TRILLION DOLLAR STORE", I honestly thought my district mgr was joking. If so can I get a new ring. Note: Pack your product properly with all the components that originally came with the product. ross return policy clearance items. Ok so I am not one to ever leave a bad review on a place cause I know how it feels but I went Into the Ross in spring hill last night and port Richey today and I just have to say that both were Terrible not one person greeted me not one person smiled there was one nice lady with short black hair at the one n port Richey actually apologized for not being able to take back a perfume I literally just bought last night that hasn't even been sprayed and I had the receipt and everything.the manager was very rude and had an attitude like I'm sorry no one likes working but contrary to popular belief ur still it supposed to look like u are completely miserable and hate ur life when ur at work the negative energy makes me never want to go back into those stores. The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. I feel ripped off. I complained that it should be a credit to my Discover but they said the computer would not allow it. If your credit card is no longer active, refunds will go to the bank that issued your card. I felt discriminated against and for good reason that I will not go into here. Clothing I try on at home, as I do not trust the stalls in the store. Is it possible to return your clothes to a different Ross? I had no idea about this policy bc I have not returned anything as I can recall about to Ross's before. Butit had to still have original tags on it and show no wear and be resell-able. I have the receipt and the tags were still attached to the clothes. We have no say over this process. 2) keep your receipts have all ross receipts in one place Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. No MORE good quality and forget about cotton ones. After returning your product, you will have to wait for around 5 days to get your refund. I need to return some of these items and this is one of them. Had an awful experience, bought a nice bag for 70$ what I thought but the bag has scratch's and zippers are bad and now they are refusing to work with me, never had so much issues with as now. complete sets of bath towels for a wedding gift. After about an hour, I went back to return one of the items. I put down my purchases and walked out of the store. Ross store in San Francisco at Lakeshore plaza. It's my money and I have the right to return which ever item I am not pleased with. I am waiting for Ross to reply back on who is, what it's being used for, and for a copy of my hilarious "return verification" tracking info. I took the items to the Farmington store and they returned them no questions asked. It was in new, mint, as-sold-as condition with the receipt. I noticed the machine did not display the tax return so I asked the cashier and she asked the cashier next to her and said, "it does it automatically." Items returned without a Ross tag are very hard (if not impossible) for employees to process. She finished my purchase and hands me the receipt and says, next time make sure you hold onto it. Why would you have a manger in a store that cannot make decisions. Just take your product in its original condition back to your local Ross store with the purchase receipt. 1. if you try to return any item over a year in original condition with tags and receipt, we can take it back. Consider this when purchasing fragrance. You might be wondering why your purchase goes through immediately, but the refund takes longer? I wrapped the gifts for her and removed the Ross tags with the prices on them. We do not hold refunded money before it's posted to your account, and we cannot speed up refunds. I'm old so they need to listen to me or my child is out of state so they should give me more time. The Ross return policy can be a little confusing. In San Diego store: I returned pair of silver earrings today and manager said since I "tried them on" they had to be thrown away. Strangely enough, we are humans too that are on your side but are limited by policy. Contact Us - dd's DISCOUNTS They need to have the original tag attached as well. It left my account the second i paid but i cant get it back for two days now and i dont know if i ever will. And it's in a more lively area too. Ross system is very detailed,it tells you what you have bought,how much you have spent,how you paid etc. The one cashier, said I will take you next. We and our partners use cookies to Store and/or access information on a device. I said other stores let you do this especially when its a gift. Thank you Best Selling Brand Options, Does Costco Sell Stamps? Needless to say, I was very angry. If you have two cards that are linked to the same account, you can return it using the other card that is linked. Step 2: Choose the reason to return the product. He stated on the back of the receipt. It is an instrument that can be used to: Avail of banking services such as cash withdrawal, balance enquiry etc., from any ATM and Micro ATM. 1: Asking for an ID. Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the items current selling price. I also noticed that the dress was damaged under the sleeve, which wasn't noticeable at first glance. I am sitting here reading some of the most ridiculous complaints from people. As the cashier rang my items she asked if i wanted them wrapped(picture frames) about 15. Please do not be upset with the ross employee. So i actually work for ross & i just have to say following the rules doesn't always work. Also, to protect their associates and customers from covid, theyll keep the returns in quarantine for 72 hours before being returned to the sales floor. The refund verification system used by this retailer requires that the receipt number be entered into it, and consumers must also provide a valid picture ID at time of refund. It seems to be some of the clothing items are lacking. Can I return items at the Ross store without the receipt? 2022 Walmart Return Policies All Shoppers Need To Know I went in to the Ross in Hemet California today to do a return. All Rights Reserved to Return Policy Guide2022, Conditions of return for different products in their kitty. I tried to hold a conversation and she got ruder. If you would like to make a further inquiry regarding the selling of your Covered Information, as defined under Nevada law, please contact us by using the form located on the Contact Us page using the subject line "Nevada Privacy Request." Contacting Us Walmart Return Policy [2023] - Follow This Guide For Refunds They will not provide returns/refunds if youve already opened the software. Would not refund. Some things will not hold up like products from other stores but there are some things that are worth buying from there. I am a consumer as well but what people must understand is everyone is not honest and unfortunately the honest people have to pay. You can generally call the number on the back of your card at any time of day to report fraud or mistaken charge. Step 1: Go to Your Account > Purchase history and then select the item that you wish to return. Enough said. I bought a pair of shoes for my son. Ross is horrible seriously there prices aren't even good anymore you seriously get a better deal at the sale racks at a department store like Macy's or the Nike store. Today to get a pair of shoes refunded as well as a mistake the cashier had made by scanning the same item twice. Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? The shoes were 1/2 size too small and they would not take them back with receipt2 days later or allow me to exchange them. If it is money your trying to save, you may not want to higher 20 loss prevention employees that just stand up by the door and bulls**t with one another, but only have 2 cashiers helping people with purchases and returns no matter how many people are in line. That's not ok and it made me buy stuff from Kohl's because with Kohl's card they can see my purchases on computer even without receipt I can return. The one thing I do, that I don't think a lot of employees do, is check the description when it pops up on my screen. A valid picture ID (Driver's License, State Photo ID, Passport or Military . the customer is always unhappy when they don't get their way! Please keep this in mind next time your purchase with your debit or credit card. NO ONE! Continue with Recommended Cookies. After the 60-day mark, the bank is no longer . Lingere must be returned in the exact same conditioned it was purchased as meaning all tags attached along with hanger and must have a receipt. Needless to say they were pissed.I had a return something I thought was hair spray, it wasn't. I bought that pair of shoes yesterday. After locating your nearest Ross store, pay a visit to that store. Can I still return them? Also managers are never help they are rude and wrong. How will I be refunded for my return? I never had any problem with returning to Ross store within 30 days with recipes but my purchases never were used if I want to return it. I said what about me? Note: This discount is only good on Tuesday. I was not denied the return. amount of $29.00, to be paid with check. In addition, they required me to Over a 2 day period, I visited 3 different Ross stores in order to purchase four It's a fairly common practice among large retailers nowadays. I'm without a car so I go thru shoes fast. My Godwhat happened to customer service? Why can they not do the same thing as Burlington? Bought it one day before, the lady said since I didn't have the tags she couldn't return them. Needless to say I threw it away and wasted my money! I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night.