It's a cut throat industry. I am the bookkeeper for a company vexed be WEX. This is why their CEO gets 9 million per year ! How fleet fuel cards work. Unethical? Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . Browse our accepting locations directory below, or use our online tool by clicking the "search accepting locations" button directly below. How to Assign a Driver's Name to an EFS Fuel Card, EFS Fuel Card: How to View a Credit Balance, How to Make Online Payments for Your EFS Fuel Card, EFS Fuel Card: How to Create a One-time Cash Advance or Remove Cash, How to Set Product Policy Limits on Your EFS Fuel Card, Inventory Information Approval System (IIAS). Dont use them, spread the word not to use them, I will be posting on every review site. Charged to my bank account, we do not own a card. As with most things in business, if you make it easier for customers, youll see more sales. On the card detail screen, click Add Prompt. Fraudulent? Fleet gas cards are a better way to manage fuel expenses for business vehicles. There were months I didnt even PURCHASE GAS, and the $14 in fees triggered a late fee of $75. Wex Inc. has a D- rating with the Better Business Bureau and is currently not BBB accredited. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. Level 3 data is also important for government purchases, as tax-exempt numbers and other details can be captured. This does not compare favorably to our list of best credit card processors. WEX, Inc. Partner with WEX | About | WEX Inc. Fleet cards are an excellent payment method to help businesses reduce fuel expenditure. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. I will be closing this account as soon as I get my funds. A policy is a set of rules that govern how a group of cards behave, including where they can be used, and what products can be purchased. Fleet cards are mainly used for gas purchases, but they offer additional benefits. apologized somehow back in system More promises will be corrected 7/7/2022 New balance 153.00 Referred for formal collection if payment not received immediately This is beyond Merchants can typically expect huge companies like Wex to have longer customer service wait times than smaller, top-rated merchant account providers. We were told that the invoice was correct. While cards will allow the user to purchase fuel, some cards offer the fleet owner the ability to limit transactions to specific types of fuel for example, the card may only allow purchasing diesel, or cap the amounts. Even if you are forced to accept Wex fleet cards due to your business type, you can still shop for a more competitive traditional merchant account from a top-rated petroleum payment processor. We are FSA account holders that are managed through WEX health. As part of a very successful multinational company with annual profit in the extremes of 88+M, I use my premium refunds to pay for the next months premium. Every vehicle you lease through GSA Fleet has a corresponding WEX card. And how has this not already generated a class action lawsuit? I have asked for a manager many times but no one has EVER called me back. High-risk merchant services provided through Electronic Merchant Systems (EMS). We may earn revenue if you obtain services from a provider that we recommend. To find out if you qualify for a Love's Express Credit card, please fill out the application online or print application and fax to 405-463-3954. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). Learn more about our monetization policies here. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. Apply Now! Get special fuel discounts and save on products and services for your business. In the Amount field, enter the amount you want to add to the card. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. Women play an important role at WEX. Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. I have been instructed a different way to close the account each time I call. UPDATE: Not menti. Choose Cash Advance from the drop-down menu. Wex is the most incompetent company, screwed me 6 ways to sunday, because they had to lower credit limits during the great Hoaxit, a bunch of heartless people that dont understand a thing about small business and trucking. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. WEX Fleet Card Driver Video - YouTube For accepting Wex and Voyager, your payment processor will need to install a specific application on your terminal. To manage policies, follow these steps: Prompts are the questions that the cardholder is asked at the point of sale. Although co-branded cards can be used anywhere that credit cards are accepted, the secondary brand may offer discounts or other rewards to encourage customers to use the card at its locations. Thats where Level 3 enhanced data comes in. Choose Credit Management from the drop-down menu, then Available Credit from the fly-out menu. There is an admin fee of 1.3% for all Visa and MasterCard, and 2.1% on AMEX transactions. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. WEX Inc. - Jiffy Lube to Accept Wright Express Cards On the Card Details screen, set up the info needed for this card, including policy number and card status. Ridiculous I would like them to unfreeze my card till the end of the month when my insurance expires with the company and be able to use the benefits they are taking from my paycheck every week. To create a new policy, click Policy Management in the top menu, then Create New Policy. finance charge has been 150% APR. Accepted at 95% of U.S. fuel stations Automatic accounting Detailed, custom reports Agree with our rating?Tell us about your experience with Wex Inc. in the comment section below. What if additional documentation is required? Accepting Fleet Cards - How to Accept Wex, Voyager, and More WEXs unethical business practices have negatively impacting my credit as well. WEX will accept Visa's virtual credit cards for corporate payments, expanding the international digital payment options for WEX's B2B customers. How can I go about it? In the case of Wex and Voyager, the key is to find a processor that charges you as close to cost as possible. 2023 Host Merchant Services. Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen Processing statements are intentionally complicated so that they can overcharge you. Below is a detail of the most common types of fleet cards. We were then told that the 6.99% was the periodic rate rather than the APR. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. WEX Inc. - Pep Boys Locations Now Accept Wright Express Card Click Issue Money Code. Right during our most busy time of the year. Exxon Mobil should be aware of this. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. Step1: Read and record your mileage This is the first step because you'll need to know this number before you can begin fueling, and it wouldn't be a bad idea to have it in mind before leaving the cab of your truck. To remove cash from the card, enter a value in the Amount field, then click Remove Cash. The agreement with Pep Boys continues to increase the services . Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. In the Policy Number menu, choose the policy that will receive the prompts. Search for a specific card by entering the Card #, Unit #, Driver ID, Driver Name, X-Ref value, or Policy Number. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. By contrast, a BP fuel card that doesnt bear the Mastercard logo is considered store branded and can only be used at BP locations. If this is not done correctly, your record of purchase can not be found and you won't earn cash back. annoying This is unacceptable Im actually on hold with Wex as i type this complaintAfter 41 min spoke w supervisor Stephanie I was told she would again send this to their fraud dept to stop the statements & we need to contact Experian to notify our info has We work together with our partners to deliver innovative solutions that help simplify the financial side of healthcare for millions of employers and consumers. By accepting fleet cards, you open up your business to a swath of customers you would not otherwise have. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. This company didnt send me any Cobra benefit and ignored my requests. We had NEVER HEARD OF THEM. I had the misfortune to come up against WEX for a collection of, wait for it,, $1,300 yes thirteen hundred dollars!! We are former TCheck Customer, used it mostly for paying lumper fees. Various vendors offer many different types of fleet cards, such as Wex and Voyager. This wide-angle prime lens may be compact but it packs powerful features. Some processors have no monthly, no annual fees, no contract, and cheap rates. Both private businesses and the government use fleet cards. The most recent review describes unexpected account creation and inadequate customer support: Horrible customer service (non-existent, really). This is a fraudulent account. Big business pay attention and give your money to a better company. As a company that prides itself on helping its clients operate better and more efficiently, we take these complaints seriously and do our. Military veterans possess invaluable leadership skills and business acumen. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). Never received a reply for my numerous e-mails with receipts for reimbursement out of my own account. We're happy to help. This company is either competent or fraudulent. Ive contacted customer service multiple times and spent long times on chat and hold both times. To make things a little more confusing, there are multiple types of fleet cards: universal, store branded, and fleet branded. (See Look up card.). Achieving Commercial Level III is possible when you comply with requirements for that level, which includes providing more information about the fleet card transaction than with a typical consumer transaction. Fleet Cards these are cards specifically for fleets regardless of gas station brand and are not part of traditional card networks. This is welcome respite given the growing costs to fill up the gas tank and generally higher inflation everywhere. Ive made several attempts to contact WEX to resolve these charges, but I was never able to reach a representative which is completely unacceptable. Set the Validation type, then click Next. How does this make any sense whatsoever?? This review will focus on Wexs payment acceptance products for merchants. Merchant rates agreement is a 60-month contract with automatic renewal for 24-month terms unless canceled six months before the initial termination date. In the Issue To field, enter the payeefor example, the driver or merchant. Do I need to contact my bank? We find that their service and management algorithms are needlessly obstructive. The money code information displays at the top of the screen. Still getting notified of late fees Can you imagine what they are charging retailers to be able to take the card? For the tightest security, use Exact Match. Level 3 data may include odometer readings, vehicle or driver ID numbers, and more. As more data is collected and trends identified, he expects losses to decrease even further. Look up and select the card you want to assign. I have no issues getting prescriptions. A fleet fuel card is a card used to purchase fuel from a gas station. RIDICULOUS!! Merchants most commonly describe unexpected incidental fees and high termination fees. His dedication to transparency and education has made CardFellow a staunch small business advocate in the credit card processing industry. We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. Focusing on diversity also means focusing on inclusion. Fill out this form! 0:00 intro0:26 Reports 20:37 Benefits 1:40 Business a. As of December 2016, the primary terminals that support Wex and Voyager are: The two FD machines will only work on First Data platforms, meaning youll need a merchant account with either First Data or one of its resellers. WEX fleet cards are used by more than 11 million vehicles worldwide. Furthermore, processors may charge additional fees for fleet cards, making it even more important to choose your payment processor carefully. If you suspect that Wex Inc. is charging you undisclosed fees, we recommend seeking athird-party statement auditto eliminate hidden charges. Please cancel my account. There are per card, per month fees, as well a paper billing fees (applied as a default). Called them about it, was put on hold for exactly 38 minutes, then they hung up ! 3 reasons we see people flipping to a fuel card: Apply Now No cares when I called to tell them a $75 late fee on a $card fee was atrocious. & would be canceled 6/1/2022 Notice Acct is severely delinquent call 8884376004 Collections! NO, because they want me to jump through another 50000 hoops!!! Statement fee:$3.95 for paper statements Late payment:Admin fee plus 3% per month for the overdue amount. It is a shame, I was a client for about 20 years. Bonsai Point of Sale For example, a BP Business Solutions Fuel Mastercard can be used at BP locations or at locations where Mastercard is accepted. I mean what do they think we are frauding by going to the dr or getting medication? Of the complaints related to payment processing, the most commonly cited issues are poor customer service, unexpected fees, negative sales experiences, and delayed payouts. Hopefully they get banned from my state at least. Id rather just use my Spark card and get the cash back. In addition, the company stated its working to tighten daily transaction and purchase limits, blocking sites with high levels of fraudulent activity, and actively working with law enforcement on prosecuting criminal activities. The trick to choosing a card-acceptance-services provider is finding one familiar with the specialized nature of P-cardsone who can bring the best technology that allows sellers to input, capture and deliver Level 3 data with their transactions. Focusing on diversity also means focusing on inclusion. Get started. I know the mail is slow, but it also makes a difference as to when they place the bill in the mail. crazy third time its going on. Some of the companys complaints are unrelated to its merchant processing services, but its overall complaint total indicates that its customer support department may lack the resources to resolve all issues in-house. This allows us to see the company through a different lens or perspective than we normally would. In addition to its traditional merchant services, Wex Inc. also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions. That means finding a processor who is familiar with B2B transactions. MORE THAN A SECURE WAY TO PAY, WEX FUEL CARDS HELP KEEP EXPENSES UNDER CONTROL. Copyright CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). They were completely unreasonable to deal with. WEX Fleet Fuel Cards Fuel prices rise and fall, but your business always needs an edge Fill up company vehicles anywhere. Hard to get a hold of. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. EMV Credit Card Machines EFS and Fleet One | Contact Customer Service | WEX Inc. There are two options when it comes to taking fleet cards you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. Worse liar company. If it is not, click the Create a new QuickBooks account radio and enter the bank account name. Been paying late fees for 8 months and just noticed. Receive your Esso Card I am seeking legal advice to sue them to recover the monies they have received in my name (HSA). Sent payment again by certified mail, they received it, but Charged $85 late fee twice Introducing the Nikon Z 26mm f2.8 Lens | Pre-order now! | Wex Photo Video He has nearly two decades of experience in card payment services, both as a former merchant services sales representative and as a professional journalist covering the payments industry. The 8 Best Fuel Cards For Truckers In 2023 - Merchant Maverick Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. They are a credit card company never has an HSA ever asked me for receipts before ever. Use to praise wex , guess that what happens when you get to big , you forget it was the little people that got you where you are, clearly people making credit decisions are narcissistic sociopaths, never once late on a payment for over 5 years some fagget little bitch lower my credit by almost 10K , you dont give a fuck about your customers just a bunch of greedy whores you all are, Where does it work? Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS' 90 percent rule (where 90% of gross sales meet eligibility requirements). There are two options when it comes to taking fleet cards - you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. Ask us your questions here. Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. From simplifying receivables with our corporate payment solutions to outsourcing the entire WEX AP platform and integrating your own technology, we want to partner with you to help grow your business. WEX adds Visa to virtual payments offering. Get the latest Health Trends & Insights news in your inbox. Choose Manage Policies from the drop-down menu, then Manage Policies from the fly-out menu. Wex Fleet Card | University of Missouri System Taking fleet cards can open up your business to a huge number of potential customers, ranging from local taxi drivers to long-haul truckers. When you take fleet cards, the funding time depends on the type of card and the processor. Our card works at a variety of merchants. Instead, youll be charged a percentage and may be assessed additional costs by your processor. Where does it work? They are trying to cover up their lies by sending some spam emails as well. They should lose their rights to offer benefits for lack of common sense and gross mismanagement of a persons hard earned money. Also, cant use funds from previous year for 3 months after the new year. DATA ANALYTICS, CUSTOMIZABLE CONTROLS AND MOBILE APPS ENABLE EVEN MORE CONVENIENT EXPENSE MANAGEMENT. However, Visa and Mastercard offer their own fleet. The statement was dated 1/6/23 and I received it on 1/17/23 with a $10 charge for mail (paper deliver). Accepting locations can be found here or by downloading the free WEX app on your smartphone To use the WEX card, the user should follow these steps: Swipe the card at the pump or inside the station Enter your driver ID/PIN # (assigned by Fleet Services) Enter the current odometer reading of the vehicle (excluding tenths) To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you. They are doing this to many other businesses I found out. CANNOT STRESS THIS ENOUGH!! I still cant get Wex to just distribute my HSA to my new employer. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. The card can be used to purchase any type of fuel, including gasoline and diesel. We paid a bill of 234.00 5 days late and were charged a 75.00 minimum late fee. One of the drawbacks of accepting fleet cards is that they usually arent part of traditional card networks like Visa or Mastercard. Choose User Administration from the drop-down menu, then Manage Users from the fly-out menu. The purpose of the card is to be able to pay for medicines and Drs office visits. Yup If you do not currently accept a particular form of payment, contact any financial institution to learn more about establishing a merchant account and maximizing your ability to capture government sales. In the Funded Amount field, enter the amount of the money code. Today, almost all POS terminals have the required preinstalled applications to synchronize POS terminals. This is our complaint on WEX, Inc. WEX Fuel Cards | Ford Commercial Solutions A fraud claim will require me to close my account and open another ( a couple of hours ) Purchase new checks ( more money ) advise my customers of new wire instructions ( more hours ), set up the bookkeeping files for the new account ( more time ) and monitor outstanding checks until they all clear ( more time ). None of which have been successful. The GSA Fleet WEX card is accepted at over 180,000 fueling and maintenance sites in all 50 states, U.S. territories, and Canada. In today's video, I am talking about the Wex Fleet card. Note: We have adjusted this companys BBB rating according to our own standards. Thats exactly what I have been doing everything is from Drs because on the receipts it shows I went to Memorial Hermann or I went to Methodist and my Drs appointment. Worst company managing my health care funds. You can do it yourself by researching processors, calling for quotes, and constantly monitoring your monthly statements, or you can use a credit card processor comparison service like CardFellow to get instant quotes and free statement monitoring. Click here to earn a reward. Any card assigned to this policy will be impacted by the change. Store Branded Cards Fleet card offering without a traditional card network. What if additional documentation is required? How does it work? It is also a great way to encourage businesses to start spending again as many consider curtail spending. If you have a business that requires traveling, this card is for you. On the Credit screen, select the contract for which youd like to view the credit balance. My Company has been in the process of terminating our account and has taken 3 calls to customer service to do so. This review will focus on Wex's payment acceptance products for merchants. In the beginning, the gas card seemed to be beneficial for my business. Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. The benefits are straightforward. Under the Contract ID drop-down, choose the account from which the money code will be drawn. Here Are The Processors Who Don't Hide Fees. They didnt send or email a notice that amounts were due. To learn more about WEX Fleet cards visit: http://www.wexinc.com/fleet-operators-and-managers/fleet-cardsThe WEX Card Driver Video shows the WEX customers an. I notified WEX that this was fraudulent and was told the account wasTerminated assured me closed many times I continue to see statements each month with new charges The phone number for WEX is 866-544-5796 The address is WEX BANK PO Box 4337 The WEX FlexCard gives you spend controls, custom reports, and fuel rebates. They want my medical records to prove the medical necessity. Theyre all the same thing a card used to purchase gasoline or diesel, as well as pay for tires, oil changes, car washes, or repairs on vehicles in a fleet. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Choose Credit Management from the drop-down menu, then Online Payments from the fly-out menu. Get clarity before you switch. Spoke w Missy Fleet Manager assured me this would not affectour credit etc. Attempts to reach a representative for clarity were again unsuccessful. There are a few Wex Inc. complaints about its contract terms. Since thats the lowest rate of the purchasing card categories, thats the goal. Such stations as Amoco, Citgo, Conoco, Diamond, Kwik Shop, Phillips 66, Sunoco, Shell, Sinclair, Texaco, Shell and Casey's accept the WEX card. We're WEX. These processors offer Quickbooks integration and have low rates. As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. Fortunately, many processors can get you set up to accept Voyager and Wex cards or the general Mastercard and Visa fleet cards. (Town name) Dental or Essential Eye?