But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Whats The Difference Between Class 2 And Class 3 NI Contributions? Viagogo, a tickets marketplace, bought StubHub in February 2020. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. "So were afraid that its just gonna be money thrown to the wind.. Contact us United States and Canada. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. A few days later I'm only paid out for 1 set of tickets. 2023 www.cincinnati.com. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. Listings for companies similar to StubHub: Customer service is awful. If I did I woulda dropped my price or took my friend to the game. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. On March 7th, StubHub emailed Marrali a copt of its refund policy. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. How to Contact StubHub for fraudulent tickets. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. How do I contact StubHub for refund? Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Request and Get a StubHub Refund Right Now. Check out the table below to see the best alternatives to StubHub. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. StubHub offersthe retroactive refunds because the live events industry is opening back up. Remember, your order is covered by our FanProtect Guarantee." StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. Find the sale. How to request an event on the StubHub website. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. We have a great help article here which provides the steps to list these Mobile Transfer tickets. Depending on where you live and how you got the tickets, you may be due a cash refund. Great help!!! Find help with your questions from other fans through our own peer-to-peer community! Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. Concert canceled? Ticketholders have issues getting refunds - KSDK Refund for Foo Fighters tickets? - StubHub Community Louisiana Does StubHub have live chat? Interactive chat It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. You never know when you might find yourself financially strapped - the good news is you have options. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. I saved to buy expensive tickets as a gift for my wife and now we cant go. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. Buy sports, concert and theatre tickets on StubHub! The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Personal Loans can provide financial relief during an emergency. Youll get a refund if your event is cancelled and not rescheduled. Reply anytime to let us know how we can improve. Indiana: "approximately 6,800 consumers" affected. Go ahead and file a chargeback on your credit card. All Rights Reserved. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. You can also try refreshing your Listings page. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. StubHub is offering the retroactive refunds now because the live events industry is opening back up. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). Help us improve this article with your feedback. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. This means sellers set the ticket prices. Can you get a refund on StubHub tickets? - ETHTrust StubHub changed its refund policy about a month ago. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . If you have already been paid, we'll charge your credit card on file to recover the payment. I was only given the option of the credit and the event was in CA. See detailed StubHub customer service rankings, employee comments and much more from our sister site. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. This number worked fantastically, and I got all I needed accomplished! 7 calle 1, Suite 204 If you want a refund, you have 30 days to request it starting from the announcement of the new show date. After the switch, you will enter the email address you use to access the community in order to reset your password. StubHub to refund canceled events after pandemic complaints - KXTV You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! All Rights Reserved. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. Your sale is valid and you will be paid on your sale 5-8 business days after the event. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . Having difficulty navigating this. Postponed events may not be eligible for refunds. If its past 10 AM on the day of your event and you dont have the tickets, please contact us. We will process the refund to your original payment method within 5 days. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. "If you have tickets to a show that is postponed, you will be able to select your refund .