I will never use this company again Report this review Appalling customer service. In your case you have contacted us only once but you have closed tht ticket by clicking on finding the solution and therefore the ticket could never be handled by one of our agents and after that you have not conatcted us again. not clear. 96% of travellers recommend this experience. In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. The website is also easy to use. You are using an out of date browser. WebMessages 12. Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. Rsw Airport Uber PickupAirports now have specified pick-up You have been added to the mailing list. Please send any questions or comments to: help@poferries.com or submit an enquiry. Compare prices, times and shipping companies for your ferry using our price search. This is why we offered you the closest alternative available we found with the ferry company you chose. Customers can amend bookings free of charge up to check-in closing. Grimaldi's direct service is backed up by a four-times-a-week feedering service covering every major North American port from Halifax to Houston. For a better experience, please enable JavaScript in your browser before proceeding. Debbie Allen And Phylicia Rashad Drop Gems Just In Time For. Ferries What attractions are near Direct Ferries? Please note: prices rise as space becomes less available. I emailed them, they were quick to return my email to say my references number was wrong, but since contacting them again with my correct references number I have heard nothing back what so ever!AVOID DIRECT FERRIES at all costs.I wished I had booked direct with Stena Lines instead. If you were overcharged, discover a discrepancy for fares paid at a terminal, are requesting a refund for an unused online order or for a fee charged in association with the vehicle reservation system, you may be eligible for a refund from Washington State Ferries. As long as the type of vehicle is correct and your trip is on a domestic route, you will most probably not encounter any problem during boarding. You can check your confirmation email or log into My Account to see if you are able to amend your booking. That is even worst handle from your company. You can find the contact details of the local travel agencies in your booking confirmation email. I have attached documentation needed to prove the above incident. . The calculation will start on the latest of the following three dates: May 30, 2023 the 30th day after you file your return the day after you overpaid your taxes For more information, see Prescribed interest rates. My boyfriend and me have booked a ticket for the 26th of november to lanzerote with the camper. We must get on line 48 hours before ferry date to get our tickets. If I enter a wrong license plate number, is correction required? We are legally obligated to follow these policies regarding issuing, changing and canceling ferry tickets and we cannot make any exceptions to these rules. Thank you. !Their phone number is turned off for incoming calls!!!WHY????!! manufactured with at least 1/8 of an inch tread. We are easy to contact through our contact form on our website. But, although they sent a confirmation, they make it clear that it's not a ticket. Kind regards, Direct Ferries Team PC Patrick Crossan 8 reviews GB Dec 16, 2022 Scam Site: Scam Site: A global company with offices across the World, Direct Ferries is present in numerous markets with a product localised for ferry travellers in the UK, Ireland, France, Germany, Spain, Italy, the Netherlands, Belgium, Portugal, Austria, Switzerland, Poland, Czech Republic, Slovakia, Greece, Denmark, Sweden, Norway, Finland, Turkey, Australia, New Zealand, Japan and China. We use dedicated people and clever technology to safeguard our platform. Direct Ferries are trying it on, (with your money). Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot. Each ferry company has its own cancellation policy. Ferry Tickets Changes, Cancellations & Refunds | Ferryhopper They dont reply to your emails or help you! Direct Ferries Limited has its registered address at Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk, IP10 0BF, United Kingdom. Diabolical way to treat disabled, limited income people , or even anyone!! Important note: if you have already picked up your ferry tickets from a collection point, the tickets have to be returned in order for your modification request to be processed. I understand that the booking is no refundable however, given the situation I am in, I have no option but to request your compassionate and sensitive approach to my situation and grant me a refund. Find out when we're open and how to contact us. If you are still in Athens or planning to visit after your trip, you can return your tickets to Ferryhoppers offices at Andrea Syggrou Av. Emergency vehicles posted bridge restrictions, Central and Eastern Washington weekly travel planner, Commercial Aviation Coordinating Commission, Community Aviation Revitalization Board (CARB) loan program, Uncrewed aircraft systems and commercial drone registration, Unpiloted Aircraft Registration Exemption Form, Strategic Highway Safety Plan: Target Zero, Washington State Plan for Electric Vehicle Infrastructure Deployment, Statewide transportation asset management, Chronic environmental deficiency (CED) policies & procedures, Federal court injunction for fish passage, Maintaining vegetation along our highways, Integrated Roadside Vegetation Management Plans, Zero-emission Vehicle Infrastructure Partnerships grant, Consultant agreements & indirect cost rate information, Statewide Transportation Improvement Program (STIP), Coronavirus Response and Relief Supplemental Appropriations Act, Highway Safety Improvement Program call for projects, Local Agency Federal Obligation Authority, Move Ahead Washington Railroad Crossing Program, National Highway System Asset Management Program, Changes and experimentations for the Manual on Uniform Traffic Control Devices, Equal Employment Opportunity Contract Compliance, File a disadvantaged business enterprise complaint, Equal Opportunity - File a complaint - Online form, Rules for billboards and other advertising signs on highways, Indirect Cost Rate guidance documents, forms & templates, Inactive Bridge Design Manual memorandums, Local Agency General Special Provisions (GSPs), Curbs, sidewalks and driveways / Geometric design - GD, Roadway delineation / Pavement markings - PM, Work zone typical traffic control plans (TCP), Planning and Environmental Linkages guidance for planning studies, Project delivery method selection guidance, Materials laboratory testing & field inspection, Transportation System Management and Operations TSMO, Wetlands ecology & monitoring techniques internship, Information technology strategic focus areas & goals, Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 a.m. and 5:30 p.m. Pacific Time daily, If cash refund request: Address to mail a check, Date and time of travel and departing terminal, Barcode number on receipt/Wave2Go ticket number/web store purchase order number, Overcharged (charged under 22 feet adult fare and I'm a senior citizen), Did not sail (left the lot at 12:30 p.m. before boarding the vessel). Next day (day 4) I was given an hour in which to payfor an amendment, which I did. I immediately tried to cancel but of course they are refusing to allow that. I was searching for ferry crossings from Poole to Jersey and found the Direct Ferries website. This is the version of our website addressed to speakers of English in United Kingdom. Unfortunately we have no influence on the prices of the ferry company.You have not agreed to the charge online and have not confirmed the amendment. Have not noticed the website asking me for ages upn the original booking. Open-date tickets are valid for 6 months to 1 year from your initial departure date and only for the same ferry route and the same company as the tickets you had originally booked. 2023 Trustpilot, Inc. All rights reserved. My experience of using Direct Ferries was a good job, very well done. According to Desaru Coasts website, therell also be a bus station coming soon. It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. Open tickets are valid for up to 12 months from booking date (see ticket conditions). If you contact us in under 72 hours before your scheduled departure, we will do our best to help, but we cannot guarantee that there will be enough time to process your request. Emirates Stadium and Arsenal Museum Entrance Ticket Including Audio Guide, Leeds Castle, Canterbury Cathedral and Cliffs of Dover Custom Day Trip, Stonehenge Inner Circle Access Day Trip from London Including Windsor, Burnings, Butchery & Black Death: A Walking Tour of London's Bloody Past, Private Tour: Harry Potter Black Taxi Tour of London, James Bond Film Location Walking Tour in London, Private Tour of London Center plus optional Changing of Guard, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. Ferries Feb 11, 2021 #1 So I have a new installation of an Ecofit Pure 830 with a 10yr guarantee. When cancelling via phone or email the cancellation fee is 30/35. You can return your tickets either to our offices or to a travel agency that collaborates with the ferry company you are traveling with. Due to our buying power we often have access to exclusive deals not available anywhere else to save you even more on your ferry ticket (sign up to our newsletter or follow us on Facebook or Twitter to ensure you don't miss out! Direct Ferries charged us $90 AUD each for a Marlin Fast boat between Gili Trawangan to Nusa Lembongan. As a result of the above incident, my BRP (resident permit) was also stolen. Thank you for booking with Direct Ferries. If you are outside of Athens (e.g. Why do they bother with Direct Ferries? Wikipedia This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Apartment 2 bedrooms for sale in Caparica e Trafaria This appears to be a charge made by Direct Ferries as when I looked at the Condor Ferries website no such charge was added.My advice is to book directly with the ferry company and not through a third party company. For more detailed information on ticket cancellations, refunds and modifications please read the companies policies. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. Can I cancel them and get a refund? Follow us on Twitter for the latest WSF information! WebDirect Ferries 1 50 #92 of 100 things to do in Southampton Ferries Visit website Call Write a review What people are saying By Rutrah useful to check schedule - best to book with operator directly Feb 2023 Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. For contact details visit our contact us page. Return Googled other phone numbers - all disconnected. I have used direct Ferries previously and would usually give 5 stars but on this occasion there was an error on the page meaning I was unable to book a return cabin as kept saying error but wanted my booking so preceded. Booking was quick and easy! You have been added to the directferries.co.uk mailing list. Anyone can write a Trustpilot review. The search process was very easy and allowed me to look for a few different ferry routes before choosing the one I want. Rent To Own Storage Buildings In Florence Sc I have bought a ticket recently on 28th of December, but I haven't received any confirmation, so I couldn't see my tickets, neither did DFDS. I have travelled many times ever since my first positive booking experience. So now I just lost my money, because of their incompetence. We will be traveling and we had to arrange that a friend retrieve our tickets and email, or texts them to us. Youre entitled to compensation of 25% of the ticket price for the affected part of your journey, if youre delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price. Direct Ferries Reviews About your Reservation | Customer Service | DFDS I am now writing direct to their registered office. DirectFerries.co.uk - the one stop ferry shop , a brand of Direct Ferries Ltd - all rights reserved. Ferry delay compensation. Could be a little clearer to help new customers. Cancelling a Ticket Reservation or Purchase within 24 hours of Booking Direct Ferries People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We can see that your complaint has been already handled and declined as there was no error from our side. This depends on the type of ticket you have booked, but in most cases you will be able to amend your booking. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. WebIf you are unable to travel after checking in at the terminal, request a refund at the terminal. Definite miles better than the outfit I booked with last year. Complete investigation into their business ethics. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. With some ferry companies we'll be able to The process also differs if you have already checked in online and got your boarding card. You can't even speak to a real person on the help/chat box. Will not book with them again. Please note that a small cancellation fee of 6 (euros) per booking applies. In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds and booking modifications. Do you mean direct ferries are trying to alter the contract or the op?. In full transparency, DF did call me once, on the day of the booking, a call which I missed by 5 seconds - called back and emailed back to reconnect. ferry is delayed or cancelled This website uses cookies to help us process your bookings as well as customise and improve your experience. Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. Ended up cancelling my booking completely as i couldn't communicate with anyone to explainmy problem. Thank you, No where obvious does it state what is included on the ferryleaving me thinking that I will be standing up on deck for the two hour crossingyou all may know the truth but as someone new to ferry crossing s a better website with more information easily accessed is what is required. How can this even be possible. Unfortunately we are not able to handle or to react to your complaint because you have not provided the reference number of the booking. Companies can ask for reviews via automatic invitations. the booking was confirmed right away and the confirmation was sent right away to the email address provided on the booking. he drove all the way from holland to huelva to get on that boat tomorrow and they say that he can first be on the boat the 28th of JANUARY and that direct ferrys made a mistake in the system? When amending your booking you'll be charged for the fare difference, if any, and an amendment fee. shocking service. Went back and forth for days but they have refused to refund us since we managed to sail from Gili to Nusa even though this was with a different company at an additional cost, organised externally. I could find no way to contact other than amendment. Please note that when amendment or cancellation done directly with the ferry company we are not aware of this unless the customer contact us about it. WebDo yourself a favor and book directly through the ferry company website, that way you will save money in fees, have better options (like booking a seat), and have more control if you need to make a cancellation or change. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. We are very sorry about the issue. Find ports, routes and lots of useful information to help you plan your trip. You can check the status of your refund using IRS Wheres My Refund? Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation. I was charged double the fare for a crossing one way from Cherbourg to Dublin in August. When making the booking on a Condor ferry I found that a charge of 7.99 had been added. Kind regards, Maya from Direct Ferries. For account users: To log into your account click the sign in link at the top of. WebWill I get a refund if I cancel my booking? Could not travel from Portsmouth to Caen due to Covid and let DF know before sailing - couldn't amend on website due to it being within 48 hours of the departure time? Most ferry companies and bus operators offer return tickets, which can save you money compared to purchasing two one-way tickets. How long does it take for the refund to appear in my bank account? We may also ask for additional information if you wish to change the email address or phone number you have provided. Verification can help ensure real people write reviews about real companies. I even tried to take a person off and they wanted 214?! WebA horrible experience. By an amendment the ferry company compare the price that they have in their system at the moment of the amendment and not the prices on our website with special deals. 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The booking was quite straight forward but is a little confusing the first time you use it when you see the reclining chair booked and cabins not available. Cancellations & Refunds - P&O Ferries DO NOT BOOK THIS COMPANY THEY ARE SCAMMERS. Point blank refused and they sent a refund without any messages to inform me. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or Buying tickets went pretty well online. This depends on the ticket you have booked, you can check your confirmation email for information on whether your ticket can be refunded. But apparently they said they have no record of it. Direct Ferries Now Day 6, still no confirmation of my new booking for a weeks time.If read and actioned by DirectFerries, my booking reference is DFP 153669687 & Customer Services ticket #1523063 ..H E L P! Go directly to the companies providing the ferries. Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. Thanks for taking the time to respond but you're mistaken about the cancellation. We then had to buy $40 tickets with Sunfish boats to get us to Nusa Penida (the Starfish boats we were originally moved to were then also cancelled due to bad weather). Choose euro tunnel best service. Don't really get your point. If I misspell my name, is correction required? How can this be possible. EVER! Reviewed 18 September 2020 via mobile. Will never use again Date of experience: December 21, 2022 Reply from Direct Ferries The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the Summary of Contents for Vaillant ecoFIT pure. Page 1 Installation up to 15% off Stockholm-Helsinki, Ventouris Ferries: save on your 2023 sailings, Denmark Norway: bring your car for FREE. Modern excavations have raised the possibility that the name No way of calling them. We have the biggest and best shipping companies, the most popular destinations, and the best prices all on one website. Brittany Ferries issued us with credit notes. Dear customer, Many thanks for your review! View Actual Score Check Background This. When requesting amendments via phone or email the amendment fee is 20/20, if your initial ticket booking cost less than 100/100, and 35/35, if your initial ticket booking cost more than 100/100. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. Then you have contacted our Customer service through chat just 1 hour before the departure and we have explained that so close to the departure the amendment would not be possible, we advised to try to amend at the port. Stay away. First time I used it I assumed that all the cabins were booked. We did so with Britanny Ferries. not great. Please note that online requests for ticket changes can only be processed during business hours. I will rather swim than use the useless company again. Hi Team, Hope you are well! You can request a cancellation either through the My Bookingsection on our website or by completing our online contact form. If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm.
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